Shipping Policy

Esource Parts ships orders of any size to any address in Canada or the US. To make sure you receive your order as quickly as possible, and with the greatest variety of cost options, we ship through Canada Post, USPS, UPS, FedEx, and Purolator.

Shipping Costs & Delivery Estimates

Cost and delivery method depends on the products you order, the size of the order, and the delivery location. You can choose from available shipping methods and view shipping charges when you check out, prior to completing your order.

 

Shipping Method

Estimated Cost

Estimated Delivery

Details

In-Store Pickup

No charge

Same day

Orders can be picked up during business hours immediately after the purchase has been made.

Lettermail

$2.99

3-15 business days

Small, lightweight, and non-fragile items under 200 grams and less than 20 mm in thickness qualify.

 

Items are not tracked, insured, and do not have a delivery guarantee.

Expedited

$13.99

2-6 business days

Any order over 200 grams and greater than 20 mm in thickness qualify.

 

Items are tracked, insured, and have a delivery guarantee.

Express

$24.99

1-2 business days

Any order over 200 grams and greater than 20 mm in thickness qualify.

 

Items are tracked, insured, and have a delivery guarantee.

 

Free Shipping

Order a shipment valued at $300 before taxes and receive free expedited shipping. If you require faster shipping, contact us to upgrade to express shipping for a nominal additional fee of $10.99 plus applicable taxes. Only shipments valued at $1,000 before taxes qualify for free express shipping.

Order a shipment with an accessory order valued at $50 before taxes and you receive free shipping. Please note that the value of accessories must exceed $50 to qualify for this special rate.

 

Geographic Exceptions

Estimated delivery times to addresses in the Yukon, Northwest Territories, Nunavut, and any rural or remote area are subject to change. Addresses within these geographical boundaries do not qualify for our express shipping service and we cannot guarantee estimated delivery times for expedited shipping to these delivery locations.

Shipping addresses containing a "BOX" or "PO BOX" are not subject to the estimated delivery dates outlined above. Please allow an additional 1-6 business days for delivery if your address contains a "BOX" or "PO BOX".

Please contact us if you have any questions on approximate delivery times for these geographical exceptions or check your account to track your order.

 

Shipping Rules & Restrictions

Orders completed at or before 4:00 PM (EST) will be packaged and shipped the same day.

Shipments and deliveries are processed on weekdays. Orders placed after 4:00 PM (EST) on Friday, or on a Saturday or Sunday, will be processed on Monday. If you require your shipment immediately, please contact sales@esourceparts.ca and we’ll do our best to expedite your shipment.

Delivery times are based on our best approximations and cannot be guaranteed. Estimated delivery times for shipments to the US are based on estimates from our shipping partners. Some shipments may be delayed at customs and this will affect delivery times.

If some items in your shipment are out of stock or back-ordered, the order will be shipped when all items are in stock. If you prefer to have your items shipped separately, please contact sales@esourceparts.ca. Additional shipping charges may apply and will be calculated prior to shipping.

Free shipping on accessory orders exceeding $50 before tax is not applicable on clearance items. Customers in rural or remote areas and customers with wholesale accounts do not qualify.

 

Tracking Your Order

With the exception of lettermail shipments, all orders can be tracked through the “Your Account” page on the Esource Parts website.

To track your order, simply enter the tracking number you were provided after your shipment was processed. If you have not received a tracking order, your order has not yet been processed.

 

Damaged in Shipment

If you receive a product that was damaged in shipment, please contact sales@esourceparts.ca within 5 days of receipt and we’ll open a claim with the shipper on your behalf. 

Please keep the box, the packaging, and the contents of the order to expedite your claim. Claims will require approximately two weeks for processing and replacements will be organized as needed. 

 

Return Shipping Costs

We are happy to exchange unused and unmodified items within 15 days of receipt and defective or nonfunctional items within 10 months. With the exception of items damaged during shipments, customers are responsible for shipping charges when sending items back to our warehouse.

 

In-Store Pickup 

In-store pickup is absolutely free of charge and generally available the same day of your order.

After your payment has been processed and validated, you can pick up your order at our Mississauga warehouse located at:

 

401 Traders Blvd East

Unit #9

Mississauga, Ontario

L4Z 2H8

 

Pick up is available Monday-Friday between 10:00 AM and 6:00 PM or on Saturday between 10:00 AM and 4:00 PM. Please bring your invoice and your order number to the front counter for immediate service.