FAQ

Return Policy

Esource Parts is dedicated to making sure you’re satisfied with every item you purchase through us. Whether the wrong part or accessory is ordered, or you’ve found a factory defect, we have an extensive exchange policy that covers you.

 

30-Day Defective Exchange Warranty

Esource Parts prides itself on sourcing the highest quality products for our retail and wholesale clients. Before being stocked in our inventory, each and every one of our products are factory tested.

Some defects cannot be identified by factory testing and those defects are not your responsibility. Taking every measure to ensure our clients are satisfied means giving you the chance to really test out your order. Which is why we extend a 30-day defective exchange warranty on defective and nonfunctional parts and accessories.

If, before 30-days you notice a defect or your part or accessory or it stops functioning as it should, we’ll be happy to exchange it for the same part in the same colour . If your item is out of stock or discontinued, we’ll find you something of the equivalent quality and value.

We understand that you need the right part or accessory for the job at hand. In the event you’re not 100% satisfied with your order, we’re happy to exchange unused and unmodified parts and accessories within 30-days of your purchase. If the part or accessory you require is of lesser value, we’ll give you store credit toward your next purchase. Parts or accessories of greater value will require payment of the difference.

 

Processing Your Exchange

To process an exchange under the 30-day exchange warranty policy, please visit us in-store or complete a Return Merchandise form.

For customers who have an account with us:

  1. Log in to your account.
  2. Select “My Account” at the top of the page.
  3. Select “My Returns” on the left side of the page. This will bring up our Return Merchandise (RMA) form. Please provide as much detail as possible.
  4. Ship the item back to our warehouse for an exchange. Please include the RMA number on the outside of the package so we can process your return as quickly as possible.

For customers who purchased as a guest, please request your return here.

 

Damaged in Shipment

If you receive a product that was damaged in shipment, please contact sales@esourceparts.ca within 5 days of receipt and we’ll open a claim with the shipper on your behalf. 

Please keep the box, the packaging, and the contents of the order to expedite your claim. Claims will require approximately two weeks for processing and replacements will be organized as needed. 

 

General Exchange Information

We do our best to process your return request as quickly as possible. Exchanges may take between 10 to 14 days for processing. For expedited exchanges, please visit us in-store or contact us at sales@esourceparts.ca to discuss potential solutions.

Except for items damaged in shipment, customers are responsible for shipping charges when sending items back to our warehouse.

To continue providing you with the highest quality parts at the lowest prices, we cannot accept exchanges on items that are:

  • Shipped to our warehouse without a Return Merchandise (RMA) form
  • Missing the warranty sticker or company stamp (items without our warranty sticker or company stamp will be returned to you with your next order)
  • Physically damaged (after the shipment is received and the product has been used)

Please note that, while we accept full responsibility for defective or nonfunctional parts within 30-days of purchase, we cannot accept responsibility for damages that occur during any repair or installation process. Damage to the part, accessory, or device that is incurred during repair or installation is the liability of the customer, and we will be unable to honour an exchange in these cases.

For more information or to have your questions and concerns addressed immediately, please email sales@esourceparts.ca, message us on our online chat tool at www.esourceparts.ca, or give us a call at 647-977-2049.

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