Esource Parts is dedicated to making sure you’re satisfied with every item you purchase through us. Whether the wrong part or accessory is ordered, or you’ve found a factory defect, we have an extensive exchange policy that covers you.
15-Day Unmodified Exchange
We understand that you need the right part or accessory for the job at hand. In the event you’re not 100% satisfied with your order, we’re happy to exchange unused and unmodified parts and accessories within 15 days of your purchase.
If the part or accessory you require is of lesser value, we’ll give you store credit toward your next purchase. Parts or accessories of greater value will require payment of the difference.
10-Month Defective Exchange Warranty
Esource Parts prides itself on sourcing the highest quality products for our retail and wholesale clients. Before being stocked in our inventory, each and every one of our products is factory tested.
Some defects cannot be identified by factory testing and those defects are not your responsibility. Taking every measure to ensure our clients are satisfied means giving you the chance to really test out your order. Which is why we extend a 10-month defective exchange warranty on defective and nonfunctional parts and accessories.
If, before 10 months, you notice a defect or your part or accessory or it stops functioning as it should, we’ll be happy to exchange it for the same part in the same color. If your item is out of stock or discontinued, we’ll find you something of the equivalent quality and value.
Processing Your Exchange
To process an exchange under either the 15-day modified exchange or 10-month exchange warranty policy, please visit us in-store or complete a Return Merchandise form.
For customers who have an account with us:
- Log in to your account.
- Select “My Account” at the top of the page.
- Select “My Returns” on the left side of the page. This will bring up our Return Merchandise (RMA) form. Please provide as much detail as possible.
- Ship the item back to our warehouse for an exchange. Please include the RMA number on the outside of the package so we can process your return as quickly as possible.
For customers who purchased as a guest, please request your return here.
Damaged in Shipment
If you receive a product that was damaged in shipment, please contact firstname.lastname@example.org within 5 days of receipt and we’ll open a claim with the shipper on your behalf.
Please keep the box, the packaging, and the contents of the order to expedite your claim. Claims will require approximately two weeks for processing and replacements will be organized as needed.
General Exchange Information
We do our best to process your return request as quickly as possible. Exchanges may take between 10 to 14 days for processing. For expedited exchanges, please visit us in-store or contact us at email@example.com to discuss potential solutions.
Except for items damaged in shipment, customers are responsible for shipping charges when sending items back to our warehouse.
To continue providing you with the highest quality parts at the lowest prices, we cannot accept exchanges on items that are:
- Not defective
- Shipped to our warehouse without a Return Merchandise (RMA) form
- Missing the warranty sticker or company stamp (items without our warranty sticker or company stamp will be returned to you with your next order)
- Physically damaged (after the shipment is received and the product has been used)
Please note that, while we accept full responsibility for defective or nonfunctional parts within 10 months of purchase, we cannot accept responsibility for damages that occur during any repair or installation process. Damage to the part, accessory, or device that are incurred during repair or installation are the liability of the customer, and we will be unable to honor an exchange in these cases.
For more information or to have your questions and concerns addressed immediately, please email firstname.lastname@example.org, message us on our online chat tool at www.esourceparts.ca, or give us a call at 647-977-2049.